PDF BookNot by the Seat of My Pants! Leadership Lessons for the Call Center Supervisor

PDF Not by the Seat of My Pants! Leadership Lessons for the Call Center Supervisor

PDF Not by the Seat of My Pants! Leadership Lessons for the Call Center Supervisor

You can download in the form of an ebook: pdf, kindle ebook, ms word here and more softfile type. PDF Not by the Seat of My Pants! Leadership Lessons for the Call Center Supervisor, this is a great books that I think are not only fun to read but also very educational.
Book Details :
Published on: 2004-09-17
Released on:
Original language: English

A compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor The new superhero of the workplace is the supervisor. WhySupervising employees demands more time, energy, commitment and skill. Supervisors are literally caught in the cross-hairs of senior managers seeking better productivity, stakeholders demanding improved results, employees asserting their needs and customers, always, deserving more. This position mandates a series of skillful maneuvers that few come equipped to handle. Not by the Seat of My Pants! is a compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor. It provides leaders, managers and new supervisors an inside look at the interplay of roles, goals and changing expectations that can thwart the efforts of even the most qualified candidates. Through its tips, techniques, tools and practical examples, this book helps readers identify what it really takes to be successful in this high pressure, high stress, high turnover job, and how to create the environment for enthusiastic, productive, satisfied employees. Written as a story, it holds the readers' attention long after the book is closed.This creative book is enjoyable to read, easy to digest and loaded with wisdom and insight for supervisors, new and old. Bravo!Brad Cleveland-President and CEO, Incoming Calls Management Institute (ICMI)It made me re-examine how challenging the new supervisors' role really is-and how so much of the center's success hinges on their ability to transition quickly and avoid the landmines inherent in the job. It's a "must-read" for every supervisor!Rhonda C. Proctor-Editor, Contact Professional magazine Master the Media Presentation Training. An effective presentation is a blend of agenda materials and techniques; in other words a performance. Like a good television show a ... Scambusters.org Internet Scams Identity Theft and ... Since November 1994 Scambusters.org has helped over eleven million people protect themselves from scams... Scambusters is committed to helping you avoid getting ... David Hekman Personal Page - University of Colorado Boulder Hello! How's it going? David Hekman_CV Research. Creative Leadership Incubator website. Stratsim Hall of Fame Job interview tips and questions OB PhD Seminar Syllabus Connect with EarthLink the award-winning Internet service ... Save on EarthLink's award-winning Internet services for your home: dial-up DSL high-speed cable & more. Plus web hosting & software. Connect with us! Carp Fishing tactics includes rig ideas and methods to ... Carp Fishing Website with loads of different tips tricks methods tactics to help fool carp to help catch big fish Construction ERP Software Work & Procurement Management ... Civil Engineering Applications for the use of consulting engineers structural designers and architects. Texarkana Gazette Texarkana Breaking News The Texarkana Gazette is the premier source for local news and sports in Texarkana and the surrounding Arklatex areas. Golf Lessons At Torrey Pines With Michael Major PGA Majorgolflesson.com is the official site of Torrey Pines PGA teaching pro Michael Major home - The Street Vendor Project Street Vendor Project shared Equality for Flatbush : E4F's . ... Equality for Flatbush : E4F's Flatbush/ East Flatbush Street Vendor Organizing in collaboration with ... Turner Gas Company Turner Gas Companys historical footprint and expertise focuses on Propane (LPG). Today we are the market leader and one of the largest independent transporters and ...
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